Frequently Asked Questions

1. Are your products authentic?
   Velouron offers high-quality 1:1 replica luxury pieces inspired by top designer brands, featuring a refined selection of bags, shoes, luggage, jewelry, and accessories. Meticulously crafted to reflect the originals in every detail, each piece is perfect for everyday elegance or as a meaningful gift.
   

2. What are the shipping costs and delivery times?
   Velouron always offers free shipping on all orders.
   You can expect to receive your item(s) within 8-15 business days after placing your order.
   During busy shopping periods, your delivery might take a bit more time. If that happens, our Velouron Support Team will contact you with the latest updates and shipping details.
3. What is your return policy?
   Your satisfaction means everything to us. If your order doesn’t meet your expectations, we’re happy to offer an exchange or a full refund. For more information, please see our “Return Policy.”
4. Can I track my order?
   After placing your order, you will receive a confirmation email. Once your order has been shipped, you will receive another email with your tracking number.
5. Is my payment secure, and what payment methods do you accept?
   Yes — your payment is completely protected.
   All transactions are encrypted and processed through trusted, secure gateways to ensure your privacy from checkout to delivery.
   We currently accept major payment options such as Visa, Mastercard, and PayPal.
6. How can I get more information about your products?
   To get information on products, pricing, and promotions, simply reach out to us via the live chat at the bottom left corner of the screen, WhatsApp, or for the quickest response.