At Velouron, Your Satisfaction is Our Priority

We are committed to providing high-quality products and exceptional service. If you are not fully satisfied with your purchase, we’re here to assist you.

Return and Exchange Policy

You may return or exchange eligible items within 7 days of receiving your order. Please review the conditions below:

  1. Eligible for Returns and Exchanges
    • Items that arrived damaged or defective.
    • Incorrect items received (wrong size, color, or quantity).
  2. Return Requirements
    • Items must be unused and in their original, undamaged condition.
    • All original packaging, including leaflets, tags, dust bags, and carrying cases, must be included.
    • The customer will pay the shipping cost (Including Shipping fees for a return or exchange) and be NON-REFUNDABLE.
    • Non-Returnable Items
    • Items returned after 7 days of receipt.
    • Returns due to personal preference (e.g., dislike of color or style).
    • Items returned due to incorrect shipping information provided by the customer.
    • Products with a new item smell, which is considered normal and not a defect.
  3. How to Start a Return or Exchange
    • Contact Customer Support: Email us at or send an SMS to .
    • Provide Details: Include your order number and explain the reason for your return or exchange.
    • Return Shipping: You will be responsible for return shipping costs, which are non-refundable.

We’re always here to help. If you have any questions or need further assistance, feel free to reach out to our customer support team.